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Listing supported or exempt accommodation

For RSLs, charities, councils, housing providers and managing agents: how to list supported housing where rent is paid through Housing Benefit and the tenant pays a service charge.

2 min readUpdated 28 Oct 2026

Key points

  • Price supported rooms as a weekly service charge, not rent.
  • Say exactly what the charge covers and what support is included.
  • Getting verified is optional, but it means your rooms are approved straight away.
In this guide

New to exempt accommodation? Start with exempt and transitional housing explained, which covers who can provide it, Housing Benefit and the coming licensing rules.

Price it as a weekly service charge

When you add a listing, choose per week for the price. SocialRooms then shows it as a service charge, not rent, and explains to tenants that the rent is paid from their benefit through a housing association.

What to include in the description

  • Exactly what the service charge covers (utilities, Wi-Fi, furniture, cleaning of shared areas).
  • The support available and who it is for.
  • How referrals work, and whether you accept self-referrals as well as referrals from caseworkers.
  • The type of agreement (tenancy or licence).

Set up your account

  • Add your organisation's name on your profile.
  • Ask us to verify your organisation for the Verified landlord badge.
  • Make sure your accepted benefits are set correctly on every listing.

General information, not legal or financial advice. Check GOV.UK or speak to an adviser about your situation.

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